Refund policy


Return Policy

We want you to love what you wear. If you’re not completely satisfied with your purchase, you may return it within 14 days of delivery, subject to the following conditions:

Eligibility for Return

  • Items must be unused, unworn, and in original condition.
  • All original tags, packaging, and accessories must be intact.
  • Items must not be damaged, washed, or altered in any way.

How to Initiate a Return

  1. Contact our customer support team within 15 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will provide return instructions and a return shipping address.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service for your return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

  • Sale or clearance items
  • Gift cards
  • Undergarments and swimwear (for hygiene reasons)

If you have any questions, please contact us at deviantapperal@outlook.com.